How do I cancel, change, or modify a subscription order?
To modify or cancel your subscription, you will first need to login into your account. Once you do, you will see "Manage Subscriptions" under your name in the top left of your customer portal. You will be able to update change or modify anything in here.
I placed an order over $50, why am I still being charged for shipping?
When your shopping cart amount is $50 or more, you will see an option for "free shipping" at checkout. Click on that and the free shipping will be applied. If you applied a coupon to your code that is lowering your subtotal, this may be causing the issue.
I can't login to my account.
Try going into private browsing mode or clearing your cache. If that doesn't work, reset your password. You can always contact us if you need more assistance.
Is my personal information protected on your site?
Yes, your privacy and security is very important to us. All orders are placed through our secure server. All information is protected against unauthorized access or release. We do not sell, rent or loan any personal information to any third party.
What are the payment options on your site?
We accept all major credit and debit cards, as well as PayPal, Google Pay, Amazon Pay, & more.
How can I track my order?
You can easily view the status of your order and track your package by signing into your account. You can also track your order through the Shop app.
What do I do if I have a problem with my order?
We do our best to make sure that orders are packed well and filled correctly and completely. If you experience any problems with your order, keep the order in its original packaging and contact us within 7 days.
How much caffeine is in tea?
A lot of variables like plant varietal, plant age, growing region, field conditions, soil nutrients, rainfall, and length of the growing season influence how much caffeine is present in plucked tea leaves to begin with. Caffeine content will be further affected during production of the leaves into the finished variety like white, green, black, etc. Finally, the amount of tea leaves per cup, hotter water, and longer steeping all contribute to more caffeine per cup.
Below are general guidelines for amount of caffeine per tea variety (These quantities may vary depending on the specific tea):
|Tea Type||Caffeine Per 8 Oz. Cup|
|Black Tea||60-120 mg|
|Oolong Tea||45-75 mg|
|Green Tea||35-70 mg|
|White Tea||10-55 mg|
|Herbal Tea||0 mg|
As a reference, a brewed cup of coffee generally contains between 80-150 mg of caffeine.
What is the difference between tea and tisanes (herbal tea)?
All tea types including white tea, green tea, oolong tea and black tea come from the same plant, called the Camellia Sinensis plant. Any leaf, herb, root, fruit or flower, like chamomile, rooibos, and peppermint come from a different plant or flower and are therefore considered herbal tea or tisanes. All herbal teas are 100% naturally caffeine-free, while anything deriving from the Camellia Sinensis plant naturally contains caffeine.
How do I brew tea?
Always remember to start with clean filtered water. Refer to our tea brewing instructions for more details.
Why do your tins have different weights?
Each variety of tea will have a different weight and volume. For example, chamomile blossoms are very light but some of our traditional black teas are more dense and heavy.
How many servings of tea are in your different size pouches?
|Pouch Size||Approximate Servings|
|Sample Pouch||5-8 Cups|
|2 Oz.||Apx. 25 Cups|
|4 Oz.||Apx. 50 Cups|
|8 Oz.||Apx. 100 Cups|
|16 Oz.||Apx. 200 Cups|
How long does tea last?
Although tea will technically never "go bad", it will stay freshest for up to a year if kept in a cool, dry area in an airtight container.
Are your teas Kosher?
Yes, a lot of our teas are certified kosher by OU
Do your teas contain gluten?
A lot of our teas are gluten-free.
I have problems that are not mentioned in the FAQ, how can I contact a Heavenly Tea Leaves team member directly?
You can reach out to us by telephone, email or our contact us page. Our phone number is 516-303-9574 and our email is email@example.com