Free shipping on orders over $50x

$5 off

your first order when you register

Shipping

Your order will be securely shipped to you via U.P.S. or similar standard ground service. Please consider, shipping days do not include weekends and holidays. Below is a map of the normal UPS ground shipping durations: 

 

 

Shipping Rates

Orders over $50 - Free Standard Shipping

Orders below $50 - $5 Standard Shipping

2 Day Shipping - $25

ORDERS SENT TO DIFFERENT LOCATIONS ARE SUBJECT TO SEPARATE SHIPPING CHARGES!

Due to the high cost of international shipping, Canada orders will be charged an additional $20.

 

Please note: 

At the present time, orders can only ship within the United States.

All orders shipped to Alaska or Hawaii are subject to an additional $10.00 shipping fee.

All deliveries to P.O. Boxes will be made via USPS or similar ground service. Please allow up to 5 additional business days for all deliveries to P.O. Boxes.

If payment is made by check, we may hold the item(s) for up to an additional 10 days until your check clears. Current applicable fees will be charged in cases of bounced checks.

From time to time, we may ship orders via USPS, FedEx or similar service. We do this in instances when alternative shipping method can provide the best service and/or cost to our customers.

 

Heavenly Tea's Refund and Exchange Policy

Heavenly Tea pledges complete satisfaction, guaranteed. If, for any reason, your expectations are not met, simply contact us with your issue. We ask that you get in contact with us within 7 days of placing your order, and we will gladly replace or refund your money within 15 days of your purchase.

Accessories including teaware must be unused, in their original packaging and in new condition upon receipt. If an item is found used, Heavenly Tea Inc. will not be able to issue a refund.

Items damaged during shipping will need to be claimed by e-mail or phone within 48 hours. You will need to save the damaged product as well as all packaging. Once the shipping company has determined that the product was damaged during shipping, you will receive the item again at no extra cost.