Free shipping on orders over $60x

$5 off

your first order when you register

FAQ

 

ORDERS

I signed up for an account, how do I claim $5 off my first order?

Upon singning up, you will be emailed. In that email, you will recieve a coupon code that you will enter at checkout.

I placed an order over $60, why am I still being charged for shipping?

When your shopping cart amount is $60 or more, you will see an option for "free shipping" at checkout. Click on that and the free shipping will be applied.

Is my personal information protected on your site?

Yes, your privacy and security is very important to us. All orders are placed through our secure server. All information is protected against unauthorized access or release. We do not sell, rent or loan any personal information to any third party.

What are the payment options on your site?

We accept all major credit and debit cards, as well as PayPal.

How can I track my order?

You can easily view the status of your order and track your package by signing into your account.

What do I do if I have a problem with my order?

We do our best to make sure that orders are packed well and filled correctly and completely. If you experience any problems with your order, keep the order in its original packaging and contact us within 7 days.

 

TEA

How much caffeine is in tea?

A lot of variables like plant varietal, plant age, growing region, field conditions, soil nutrients, rainfall, and length of the growing season influence how much caffeine is present in plucked tea leaves to begin with. Caffeine content will be further affected during production of the leaves into the finished variety like white, green, black, etc. Finally, the amount of tea leaves per cup, hotter water, and longer steeping all contribute to more caffeine per cup.

Below are general guidelines for amount of caffeine per tea variety (These quantities may vary depending on specific tea)

 

Tea Type              Caffeine Per 8 oz. Cup

Black Tea              60-90 mg

Oolong Tea           50-75 mg

Green Tea             35-70 mg

White Tea             30-55 mg

Herbal Tea            0 mg

 

What is the difference between tea and herbal tea?

All tea including white, green, oolong and black tea come from the same plant, called the Camellia sinensis plant. Any leaf, herb, root, fruit or flower, like chamomile, rooibos, and peppermint come from a different plant or flower and are therefore considered herbal tea or tisane. All herbal teas are naturally 100% caffeine-free, while anything deriving from the Camellia sinensis plant naturally contains caffeine. 

How do I brew tea?

Always remember to start with clean filtered water. Refer to our brewing chart to see more detailed information.

Why do your tins have different weights?

Each variety of tea will have a different weight and volume. For example, chamomile blossoms are very light but some of our traditional black teas are more dense and heavy.

How much will 2oz. of tea make?

2 oz. of tea will brew approximately 25-30 8oz cups of tea.

How long does tea last?

Tea can last up to a year if kept in a cool dry area in an airtight container.

Are your teas Kosher?

Yes, a lot of our teas are now certified kosher by Earth Kosher

Do your teas contain gluten?

A lot of our teas are now gluten-free.

 

CONTACT US

I have problems that are not mentioned in the FAQ, how can I contact Heavenly Tea?

You can reach out to us by telephone or email. Our phone number is 1-800-991-0832 and our email is Info@heavenlytealeaves.com